Oasis fans have said their “dreams have been crushed” after Ticketmaster cancelled their tickets to the band’s reunion tour, accusing them of being bots.
Several people have received an email from the company that said bots were identified making their purchase for Oasis Live ’25 tickets, and urged them to fill out a form to rectify the issue.
One fan who planned to see the band live with three friends at Heaton Park in Manchester on 19 July said she felt “crushed” after finding out her tickets were cancelled.
Leighah Conroy, 24, from Cumbria, said her friend, who does not wish to be named, bought the tickets last August but received an email from Ticketmaster on Friday claiming it was “identified that bots were used to make this purchase”.
Conroy said: “To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets.
“Our heads have been pretty battered these past 24 hours. I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years. It just feels like my dreams have been completely crushed.”
She said each ticket cost about £150 while a hotel stay cost £200 a person and a further £40 for travel.
Marta Bonnet, a fan from Spain, said she spent more than £3,000 for herself, her husband and two teenage children to see Oasis at Wembley and received the same email on Friday.
She initially thought the email was fake, but after realising it was from Ticketmaster she said she does not intend to buy tickets from the company in the future, despite being a loyal customer.
Bonnet, 48, a lawyer from Tenerife, said: “At first we thought this email was fake or a spam email, but no, it was true.
“We usually use Ticketmaster to buy our tickets … But now, how can I trust this page, which is supposed to be the official page? I really can’t believe what has happened.”
Bonnet managed to buy four premium tickets for just more than £1,000 last August and spent about £2,082 (€2,000) on accommodation and flights, but said it is unlikely she will be refunded for her plane tickets.
A spokesperson from Ticketmaster said: “Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour’s promoters to review.”
The Competition and Markets Authority launched an investigation into Ticketmaster in September regarding the sale of Oasis tickets, including so-called dynamic pricing.
Ticketmaster said at the time it does not set concert prices and its website states this is down to the “event organiser” who “has priced these tickets according to their market value”.
PA Media contributed to this report
